I did something I never do, I bought something from a telesales person. She made such a good case for her product and the guarantees sounded so good that I figured I had nothing to lose by trying it.
Big, big mistake.
I bought WordSmart because it sounded like a fun way to help my children grow their vocabulary. Before I bought it, I asked the saleswoman 3 or 4 times if this product worked on Macs. She assured me it did.
When I opened the package I discovered that the main disc was for Windows XP ONLY. Some of the discs worked on Macs but the main program was a Windows program only and not even for the latest version of Windows.
I was ticked off but before I sent it back I decided to have a look at the program on an old Windows laptop we own to see if it was worth keeping. I need not have wasted my time. This was the most boring piece of junk I had ever had the misfortune to look at. It's sold as an entertaining and fun way to teach vocab to children. The last time I looked, scrolling dictionary based definitions were not fun or entertaining to seven year olds.
That decided it for me, I was going to send it back. I called the company for a "return authorization" number and that's where the fun started. A young snot, Joel, refused to give me the authorization number. He said that since some of the discs worked on my Mac I should just use those. I told him that even if I loved the program, which I did not, I was not going to pay full price for half a program. He just refused to listen to me. He kept on telling me that if I truly loved my children and wished them well, I would keep the program and do it with them. He kept on giving me larger and larger discounts if I would give it a longer trial.
It did not matter how often I repeated myself, "I am not interested in this program. I just want a return authorization number and a full refund on my credit card". He kept on insisted that by returning this program I was short changing my children.
I finally stated that if I did not get my authorization number and refund immediately, I was going to declare a dispute with the credit card company. Blow me down if the little snot didn't try one more time to harangue me into keeping his shitty little piece of software.
I finally received this blasted return authorization number and UPS'd the box back to them. I am giving them a week to give me a refund and if I don't see it on my card by next Tuesday, I am going to call my credit card and tell them that this is a disputed charge.
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